Refund and Cancellation Policy

At Giolink CSC, we are committed to providing you with efficient and reliable assistance for your official document application needs. However, we understand that situations may arise where you need to cancel your order or request a refund. Please review our refund and cancellation policy below:

Cancellation Policy:

  1. Cancellation Period: You may request the cancellation of your application before generating an acknowledgment receipt and submitted to the relevant authorities. After this point, your request may not be eligible for cancellation.

  2. Cancellation Request: To cancel your application, kindly reach out to our customer support team through email at [email protected]. Please remember to include your application details, which should consist of the application number and the reason for cancellation.

  3. Refund Eligibility: If you submit your cancellation request before the acknowledgment receipt is generated and submitted to the relevant authorities, we will process your refund as per our refund policy below.

Refund Policy:

  1. Refund Eligibility: Refunds will only be considered for cancellations made before the acknowledgment receipt is generated and sent to the to the relevant authorities.

  2. Refund Process: Once your cancellation request is approved, we will initiate the refund process. The refund will be processed using the same payment method you used for your initial transaction.

  3. Refund Timing: Please allow 7-10 business days for the refund to reflect in your account. The actual timing may vary depending on your payment provider.

  4. Non-Refundable Fees: Please note that certain charges, such as government application fees or processing fees, may not be refundable as they are paid to the respective authorities.

  5. Refund Denial: Refunds will not be granted for applications that have already been submitted to the relevant authorities or have entered the processing phase. Once your application is in progress, it cannot be canceled or refunded.

Contact Us:

If you have any questions or concerns about our refund and cancellation policy, please do not hesitate to contact our customer support team at [email protected]. We are here to assist you and ensure your satisfaction.

Please note that our policies are subject to change, and it is advisable to review this page periodically for any updates.

Thank you for choosing Giolink CSC for your official document application needs.